Refund and cancellation policy

1. Payments are final

All fees paid to BusinessBOX are non-refundable, except in the two cases described in sections 3 and 4 below. This applies to consultations and to every type of engagement, including feasibility studies, business valuations, business plans, market research, and brand management and marketing work. It also applies to advance payments and to payments for stages of an engagement.

2. Cancelling an engagement

You can cancel an engagement at any time by writing to us at info@businessbox.me or on WhatsApp. When you cancel, we stop the work. Amounts already paid are not refunded.

3. If we cancel

If we cancel an engagement ourselves, or cannot deliver it, we refund the part of the fees that covers work we have not done, to the same card or account you paid from. Work already delivered remains payable.

4. Payment errors

If you are charged twice for the same invoice, or charged more than the amount due on your invoice, contact us with the invoice number and the payment receipt. Once we confirm the error, we refund the extra amount to the same card or account you paid from, in the currency you paid in. How long it takes to reach your account depends on your bank and on MyFatoorah, our payment gateway.

5. Disputes with your bank

If you have a problem with a payment, please contact us first. Most issues can be solved quickly and directly.

6. Currency

Clients in Qatar are invoiced and pay in Qatari riyals (QAR). Clients outside Qatar are invoiced and pay in US dollars (USD). Any currency conversion or bank charges applied by your own bank or card issuer are outside our control.

7. Contact us

BusinessBOX Consultancy LLC · QFC No. 545
Al Reem Tower, Floor 16, Office 65, West Bay, Doha, Qatar
Email: info@businessbox.me · WhatsApp: +974 5018 2818

See also our terms and conditions.